Hospital Information & Services 

Hospital Information Topics

	Admission to the Hospital: Hayward & Fremont Campuses		Your Role/Responsibility		For Your Convenience
	Your First Day in The Hospital		Patient Rights		Visitors
	Ready for Discharge		Patient Safety		Standard Precautions
	Discharge/Transportation Home		Advanced Directives		Deliveries
			Financial Information		Baby-Friendly Certified

Hospital Services
Kaiser Hayward Services
-Medical/Surgical, Pediatrics, Labor and Delivery, Critical Care, and Preoperative Services.

Kaiser Fremont Services
- Medical/Surgical, Critical Care, and Preoperative Services.
- The Fremont Hospital does NOT have a Labor and Delivery unit.

Emergency Services available at both campuses. All Kaiser Medical Centers are non-smoking facilities.

Admission to the Hospital: Hayward & Fremont Campuses

New - View the Admissions Video

What to bring for Admission

•	A copy of your Advanced Directive — (if you have not already submitted a copy — see Advanced Directive)
•	Health Plan Membership Card	•	Inpatient co-pay
•	Small amount of money — less then $5.00	•	List of medications you are now using
•	Robe and slippers	•	Nightgown or pajamas
•	Comb and brush	•	Shaving gear
•	Dental and hygiene needs	•	Reading material

What not to bring

The hospital cannot be responsible for your dentures, eyeglasses, contact lens, and other prostheses. You will be provided a denture cup. No responsibility can be assumed for loss/damage to personal property. A hospital safe is available for short-term use; see the Admitting Department if necessary.

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Your First Day in The Hospital
When you arrive you must check in with Admitting, even if you have already gone through the pre-admission process. Please arrive at the Admitting Office at designated time. You will need to produce your Kaiser Foundation Health Plan Identification Card. You may be asked to provide other identification or information on any other insurance carrier. You will have an identification band placed on your wrist. This is done to ensure your safety in identification.

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Ready for Discharge:
Please make sure you have not left anything in your room. Use this checklist for a reminder. If you leave anything behind, please call Lost and Found.

Discharge Time is 11 am or within two hours after the physician discharge is written.

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For Your Convenience
Pastoral Care Program
Provides for the spiritual needs of patients and their families through hospital and community resources. Contact the volunteers, your nurse, or Admitting for assistance in obtaining a clergyperson of your choice.

Interpreters Service
A Volunteer Interpreters program is available for patients who have difficulty speaking or understanding English. If you need an interpreter or sign language interpreter, please let us know at the time of your admission or prior to admission at Member Services.

Volunteers
The volunteers at the hospital perform many tasks and extra services that make your stay more comfortable. They staff the gift shop, take baby photos, deliver mail and flowers to your room as well as help our members with directions, visit with patients and other duties.

Cafeteria Hours
Monday–Friday: 7 am–8 pm
Saturday, Sunday, & Holidays: 9 am–4 pm

Televisions are available in all rooms at no charge. Health Visions is the education channel.

Telephones are available in every patient's room and each has their own phone number, except Intensive Care. Please give that number to your family and friends; it is located on the phone. Local calls are not billed; toll charges can be billed one of four ways:

•	Billed to the number called	•	Billed via a telephone calling card
•	Billed via a credit card	•	Billed to your home telephone number

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Deliveries
During your hospital stay you should have any deliveries sent to:

Hayward: Your name Your room number Kaiser Foundation Hospital 27400 Hesperian Blvd. Hayward, CA 94545

Fremont: Your name Your room number Kaiser Foundation Hospital 3336 Walnut Drive Fremont, CA 94536

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Financial Information
Customer Service Center (CSC)
The Customer Service Center is open Monday thru Friday, 9 am–5 pm to answer question regarding possible medical expenses, deposits, insurance, and financial forms relating to your hospitalization as well as disability and industrial claims. It is very important to contact a CSC representative about financial arrangements if you are not a Kaiser Health Plan member and/or have other insurance coverage. Additional information may be obtained by calling the Member Service Call Center at 1-800-464-4000.

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Visitors
Having visitors is an important part of your therapy, however to many visitors can tire you and slow your recovery. Our visitor policy is prepared to keep this in mind. No more than two visitors should visit you at one time. While waiting, visitors should wait in the lobby and not in hallways, as this is the nurses' work area. Visitors with infections or under the age of 12 years should not visit patients in the hospital.

Hospital Visiting Hours:

•	Medical/Surgical Services: 11 am–9 pm
•	Pediatrics: 11 am–8 pm
•	Maternity: 11 am–2:30 pm and 4:30 pm-8 pm *
•	Intensive Care Services: Visiting hours are restricted in these units. Please talk with the nurses

*Maternity Visitors:
All visitors must log in the reception desk prior to entering the unit, then wash their hands prior to handling the baby. Brothers and sisters are the only children permitted to visit in the patient's room and must be accompanied by a responsible adult who will supervise the child/children at all times. Fathers cannot stay overnight unless a mom is by herself in a room. A female can stay with a mom overnight if requested.

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Discharge/Transportation Home
You will need to arrange for transportation when you are discharged from the hospital. If no one is available, a taxi/wheelchair van will be called. This transportation will be at your own expense. Just prior to your release from the hospital, your physician will probably write you a prescription. Your family may fill the prescription at the pharmacy identified for hospital discharge to speed up the process. Follow up arrangements/appointments requested by your physician at the time of discharge will be made by the unit assistants on your nursing units.

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Advanced Directives
Important Notice to All Patients
When you check in with the Admitting Department you will be asked if you have an "Advanced Directive" and given information about it. "Advanced Directive" is the umbrella term used to refer to Durable Power of Attorney for Health Care, Living Wills for Health Care, and other documents used to outline your wishes for health care in the event of being unable to speak for yourself. If you have further questions regarding Advance Directives, please call the Health Education Department.

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Standard Precautions
Standard precautions are simple, consistent steps that health care workers take to prevent the spread of diseases to themselves and to their patients. The American Hospital Association, the Centers for Disease Control, and the Occupational Safety and Health Administration recommend these practices.

Information for patients and visitors:

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Patient Rights
A patient's rights shall include but not limited to:

•	Exercise these rights without regard to sex or cultural sex or cultural, economic, educational, or religious background or the source of payment for the patient's care.
•	Considerate and respectful care.
•	Knowledge of the name of the physician who has primary responsibility for coordinating the patient's care and the names and professional relationships of other physicians and non-physician who will see the patient.
•	Receive information from the physician about the illness, the course of treatment, and prospects for recovery in terms that the patient can understand.
•	Receive as much information about any proposed treatment or procedure as the patent may need in order to give informed consent or to refuse this course of treatment. Except in emergencies, this information shall include a description for the procedure or treatment, the medically significant risk involved in this treatment, alternate courses of treatment or non-treatment and the risks involved in each, and to know the name of the person who will carry out the procedure or treatment.
•	Participate actively in decisions regarding the patient's medical care. To the extent permitted by law, this includes right to refuse treatment.
•	Full consideration of privacy concerning the medical care program. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. The patient has the right to be advised as to the reason for the presence of any individual.
•	Confidential treatment of all communication and records pertaining to the patient care and the stay in the hospital. Written permission shall be obtained before the patient's medical records can be made available to anyone not directly concerned with the care.
•	Reasonable responses to any reasonable requests the patient may make for service.
•	Leave the hospital, even against the advice of the patient's physician.
•	Reasonable continuity of care, and to know in advance the time and location of appointment as well as the identity of persons providing the care.
•	Be advised if the hospital physician proposes to engage in or perform human experimentation affecting the patient's care or treatment. The patient has the right to refuse to participate in such research projects.
•	Be informed by the physician, or a delegate, of the patient's continuing health care requirements the following discharge from the hospital.
•	Examine and receive an explanation of the bill regardless of source of payment.
•	Know which hospital rules and policies apply to the patient's conduct while a patient.
•	Have all patients rights apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient.
•	Designate visitors of his/her choosing, if the patient has decision-making capacity, whether or not the visitor is related by blood or marriage, unless no visitors are allowed, the facility reasonably determines that the presence of a particular visitor would endanger the health and safety of a patient, a member of the health facility staff, or other visitor to the health facility, or would significantly disrupt the operations of the facility, the patient had indicated to the health facility staff that the patient no longer wants this person to visit.
•	Have the patient's wishes considered for purposes of determining who may visit if the patient lacks decision-making capacity and to have the method of that consideration disclosed in the hospital policy on visitation. At a minimum, the hospital shall include any person lining in the household.

The above information may not be construed to prohibit a health facility from otherwise establishing reasonable restrictions upon visitation including restrictions upon the hours of visitation and number of visitors.

A procedure shall be established whereby patient complaints are forwarded to the hospital administration for appropriate response.

All hospital personnel shall observe these patients rights.
(Provided by California Association of Hospital and Health Systems)

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Your Role/Responsibility
You and your family play a major role in the functioning of the health care team and developing your plan of care along with your primary physician and nurse. You can contribute to your care and treatment in the following ways:

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